Tsitsikamma Toll Road users held ransom

I have always been intrigued by what exactly the Public Protector does. Aren’t the police there to (very loosely) serve and protect? So, presumably the Public Protector has mandate where the police don’t.
With this in mind I wrote to Thuli Madonsela about the Tsitsikamma Toll Road, which had increased its fees from R7 to R48, thus taking advantage of the alternative route being closed. Sure, you can go via George and Uitenhage!
Surprise, surprise, she answered my letter (which is not the norm for government departments), suggesting I contact the South African National Roads Agency. That’s like advising a rape victim to go for counselling to the rapist. What’s the advice going to be - grin and enjoy it?
Surely the sensible thing is to open the toll road until the alternative route is reopened, and not to hold us ransom?!
A Forbes, Plett